Kerikiya FAQ — Answers to All Your Questions

No. Kerikiya's policy allows only one account per person. If multiple accounts are detected, all of them may be permanently closed and the balances forfeited. This rule is strictly enforced to prevent bonus abuse.

KYC verification is mandatory for security purposes. It confirms you are the true account owner and helps prevent fraud. KYC is required to increase withdrawal limits or participate in certain promotions. Typically, all you need to do is upload a photo of your national ID or passport.

on the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. A reset code will be sent to your phone or email. Use that code to set a new password.

After logging in, you can update your mobile number, email, and address from your profile settings. To change your name or date of birth, you'll need to contact our support team and complete identity verification.

Yes. As part of responsible gaming, you can temporarily suspend your account for a set period. To set up a self-exclusion or cooling-off period, contact support or visit the Responsible Gaming View page.

Your account is activated as soon as mobile OTP verification is complete. Once you make a deposit, you can start playing instantly — no additional waiting time.

Kerikiya supports the most popular payment methods in Bangladesh:

• BKash
• Nagad
• Rocket
• Net Banking
• Cryptocurrency (USDT, BTC)

All methods support both deposits and withdrawals.

The minimum deposit is just ৳200, applicable across all major methods including bKash and Nagad. Minimum deposit amounts may vary for specific promotions — Promotions Page View.

Most withdrawal requests are processed within 15 minutes to 2 hours. bKash and Nagad are typically the fastest. If it's your first withdrawal and KYC verification hasn't been completed, it may take a bit longer.

The minimum withdrawal is ৳500. The daily maximum limit varies by VIP level — ৳50,000 per day for standard members, with higher limits for higher VIP tiers. Details VIP Page available.

Kerikiya does not charge any additional fees on deposits. However, your mobile banking provider (bKash/Nagad) may apply their own transaction charges — this is outside Kerikiya's control.

First, confirm your payment receipt or transaction ID. Your balance usually updates within 2–5 minutes. If it hasn't arrived after 15 minutes, contact live chat with your transaction ID and we'll sort it out promptly.

No. All payments must be made from an account registered in your own name. Third-party payments are not accepted and any such funds may be returned.

As a new member Registration Your welcome bonus is added automatically when you make your first deposit. The bonus amount is based on the size of that first deposit. For full terms and conditions, see On the Promotions page available.

The wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawing any winnings from that bonus.

Log in every day to earn your daily login bonus. The longer your streak, the bigger the bonus gets. Rewards Page View Details.

Free spins are generally valid for specific slot games only. The eligible games for each promotion are listed in the offer's terms and conditions. On the Promotions page You'll find full details for each offer.

When a friend registers using your referral link or code and makes their first deposit, you'll receive a referral bonus. Your friend will also get a welcome bonus. You can find your referral code in your profile settings.

Bonuses may be cancelled in the event of a terms violation. However, your original deposit amount is generally unaffected. Contact support for the specific reason behind any bonus cancellation.

Kerikiya offers a massive game library, including:

• Live Casino (with live dealers)
• Slots (500+ titles)
• Table Games (Roulette, Blackjack, Baccarat)
• Fishing Games
• Lottery & Card Games

Popular Games View all on the page.

Yes. All games on Kerikiya use certified RNG (Random Number Generator) technology, independently audited by third parties. This means every game outcome is completely random and cannot be manipulated by anyone.

If you get disconnected, the game pauses automatically. Once you reconnect, it resumes exactly where you left off. If the round had already ended, you can check the result in your game log.

Yes, a number of live dealer tables are staffed with Bangla-speaking dealers, especially during peak hours popular with Bangladeshi players. The interface is also fully available in Bangla.

Many slots and table games are available to play for free in demo mode. This helps new players get familiar with a game before wagering real money. Live Dealer games do not have a demo mode.

Yes. Kerikiya operates under an international gaming licence and uses 256-bit SSL encryption. All transactions and personal data are stored with the highest level of security. Our Privacy Policy Read more.

If a login attempt is made from an unrecognised device, an SMS alert will be sent to you. Change your password immediately and notify support. With 2FA enabled, the risk of account compromise is near zero.

No. Your personal information is never sold or shared with third parties. Data is only disclosed when required by law. For more details, Privacy Policy Read more.

After logging in, go to your account settings. Under the "Security" section, you'll find the two-factor authentication (2FA) option. Enter your mobile number and confirm with an OTP. From then on, a new OTP will be required whenever you log in from a new device.

Kerikiya will never ask for your password or OTP via SMS, email, or phone. If anyone contacts you claiming to be Kerikiya and asks for such information, it is a scam. Report it to live chat immediately and send a screenshot of the message.

Kerikiya offers betting on 20+ sports including cricket, football, tennis, badminton, and kabaddi. Special markets are available for the IPL, BPL, Cricket World Cup, and Premier League football, tailored for Bangladeshi players. Details On the Sports page View.

Live betting lets you place bets in real time while a match is in progress. Odds shift every moment, so follow the game closely and make your move at the right time.

Yes. A cashout option is available on selected matches, letting you withdraw part or all of your bet before the match ends. The cashout amount depends on the current state of play.

If a match is cancelled or postponed, your full stake is generally refunded. Specific rules may apply in certain cases. Details Terms & Conditions page.

The minimum bet starts from ৳50. Maximum bet limits vary by sport and market. High Roller members enjoy access to higher bet limits — for more details, on the High Roller page View.

Download Page Download the APK directly from there and install it on your Android device. For iOS, open kerikiya.im in Safari and tap "Add to Home Screen" — it works just like a native app.

To install the APK on Android, go to Settings > Security > enable "Unknown Sources". You can turn it off again after installation. If you still run into issues, on the download page View the step-by-step guide.

Kerikiya runs best on the latest versions of Chrome, Firefox, and Safari. Some features may not work correctly on older browsers. For the smoothest experience on mobile, using the app is recommended.

Clear your browser cache and cookies. If you're using a VPN, try turning it off. Check your internet connection. If the problem persists, contact us via live chat and we'll check the server status.

After logging into the app, allow notifications when prompted. On the website, you can enable browser notifications through the site's permission settings. This keeps you instantly updated on new promotions and rewards.