Kerikiya Terms & Conditions — Complete Usage Guide

Kerikiya is an internationally licensed online gaming and Sports Betting platform. These Terms and Conditions ("Terms") apply to the use of Kerikiya's website (kerikiya.im) and mobile application. By accessing or using the platform, you agree to be fully bound by these Terms.

These Terms have been prepared in Bengali so that every Bangladeshi member can clearly understand their rights and responsibilities. If any language is unclear, please contact Kerikiya's support team.

Kerikiya provides its services for entertainment purposes only. All gaming-related decisions are the sole responsibility of the user. Gambling is a risky activity — always bet within your means.

To open an account with Kerikiya, the following eligibility criteria must be met:

• You must be at least 18 years of age.
• You must be a legal resident of Bangladesh or another country where Kerikiya's services are permitted.
• You must register under your own name — registering under someone else's identity is strictly prohibited.
• Only one account per person is permitted.
• All information provided during registration must be truthful and accurate.

For account verification, Kerikiya may request a copy of your national ID, passport, or driving licence. Withdrawals may be restricted until verification is complete. The verification process typically takes 24–48 hours.

Your account password and login credentials must be kept strictly confidential. Sharing your login details with others or renting out your account is strictly prohibited.

Kerikiya supports the payment methods commonly used in Bangladesh. All transactions are processed through secure, encrypted channels.

Account verification must be completed before any withdrawal can be processed. Deposits and withdrawals must use the same payment method unless otherwise approved by the support team.

In compliance with anti-money laundering regulations, Kerikiya monitors suspicious transactions. If unusual transaction patterns are detected, additional documentation may be requested to verify your account.

Each bonus offer on Kerikiya comes with its own terms and conditions. Please read the full details of any promotion before claiming it. The general bonus policy is outlined below:

• The welcome bonus applies to your first deposit only.
• Specific wagering requirements must be met before bonus funds can be used.
• The same bonus cannot be claimed more than once from the same device, IP address, or household.
• Bonus funds cannot be withdrawn directly — wagering requirements must be completed first.
• Expired bonuses will be cancelled automatically.
• Certain games may be excluded from bonus betting — please check the terms of each offer.

Cashback bonuses are generally free of wagering requirements. However, the amount and rate may vary by promotion. For more details on cashback, Promotions View page.

All games on Kerikiya operate using internationally certified Random Number Generator (RNG) technology. Every game outcome is completely random and unbiased. No result is predetermined.

• If a technical issue occurs during a game, that round will be declared void and your bet will be refunded.
• Winnings displayed due to a software error are not valid — Kerikiya reserves the right to make corrections.
• In the event of an internet disconnection, the outcome will be determined based on server logs.
• If an event is cancelled during Live Sports Betting, your bet will be refunded.
• Kerikiya reserves the right to void bets where there is an obvious error in odds or payouts.

The following activities are strictly prohibited and may result in account closure:

• Creating or operating multiple accounts.
• Registering or transacting under another person's identity.
• Manipulating the bonus system for fraudulent purposes.
• Attempting to hack or manipulate game software.
• Colluding with other members on the platform to manipulate games.
• Using the platform for money laundering or illegal fund transfers.
• Harassing or using abusive language toward other members.
• Exploiting technical vulnerabilities to gain an unfair advantage.

Kerikiya collects, stores, and uses your personal information solely to provide services, carry out verification, and meet legal obligations. Our full data collection policy Privacy Policy page.

The information you provide at registration — name, date of birth, phone number, and email — is stored securely. Data related to your gaming activity may be used to improve the platform, but always in anonymised form.

Kerikiya believes gaming is only fun when it stays in control. We actively promote responsible gaming habits. The following tools are available to all members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limits: You can set your own maximum stake limit for individual bets.
• Break Time: Request a temporary account suspension for a set period of time.
• Self-Exclusion: Long-term self-exclusion options available (from 6 months up to permanent).
• Reality Check: Receive periodic account activity summaries by email.

To learn more about responsible gaming and access support Responsible Play View page.

You may request account closure at any time by contacting our support team. Any remaining balance (excluding bonuses) will be available for withdrawal before the account is closed.

Kerikiya may suspend or close an account for the following reasons:

• Violation of terms and conditions.
• Identity verification not completed.
• Suspicious transactions or attempted fraud.
• Operating multiple accounts.
• Direction from a legal authority.

If you have a dispute or complaint, please contact Kerikiya's support team first. We aim to respond within 24 hours. Steps for dispute resolution:

• Step 1: Contact our support team via live chat or email.
• Step 2: Submit your concern in writing to support@kerikiya.im and attach any relevant screenshots.
• Step 3: Our support team will conduct a full review within 72 hours and notify you of the outcome.
• Step 4: If you are not satisfied with a decision, the matter can be referred to an independent mediator.

Kerikiya may amend these terms in part or in full at any time. Minor changes will be reflected on this page only. For major changes, you will be notified at least 7 days in advance via your registered email or app notification.

Continuing to use the platform after any changes have been made will be considered as your acceptance of the updated terms. We recommend checking this page regularly to stay informed.

If you have any questions or need clarification on anything in these terms, please reach out to our support team — we're always happy to help.